Orders & Returns

Only products in original sellable condition can be exchanged or refunded and must returned with original packaging within 14 days of dispatching the goods from our warehouse.

All sales are final.

We do not offer full refunds on any item unless is grossly misrepresented.

If a refund is given it will only be for the cost of the item.

Shipping and Handling is non refundable for change of mind cases.

Shipping Policy

Justwashroom is partnered with Australia Post, Aramex and StarTrack Couriers to deliver all of our customers purchases. Unless a Post Office Box or Express Delivery Service has been requested, it is up to the discretion of Justwashroom logistical team to identify which provider will be allocated to deliver your purchases. Australia Post, Fastway Couriers and StarTrack Couriers all require a signature upon delivery. Please ensure that there will be a person on the premises during business hours to sign for your items. If there is no person present to sign for the delivery, a card will be left and all items will be taken to the nearest Post Office or Depot. The items will be held at the Post Office or Depot for 7 days and if not picked up will be returned to the Sender and re-delivery fee's will apply. To avoid this you can request an Authority to leave in the Special Instructions ie: leave if nobody home. In accordance to the request of an Authority to leave, Justwashroom is not liable for any items that are damaged, lost or stolen once delivery has been made to your chosen premises.

Please Note: Australia Post does NOT deliver to areas deemed as Construction area/ zones. If you have a shipping address that is deemed a construction area/ zone and it has not been identified in the Special Instructions, the items will be automatically returned to sender and re-delivery fee's will apply.

Our shipping rates is based on Australia post taking into account the weight and dimensions of the item or items and destination postcode.

Estimated time of delivery 2-5 working days to major centres and longer for regional and remote areas.

We offer Express Shipping for next working day delivery to most areas within Express Post network, the cost is based on delivery location, cut off time 1:00PM for next day delivery.

Return Policy

  • We accept returns notifications for any unopened, unused products within 14 days from invoice date.
  • Goods must be received at our warehouse stricktly within 30 days from invoice date.
  • Return requests will be cancelled if goods recieved after 30 days of invoice date.
  • It is important that all original packaging be included to qualify for a refund.

 Request to Return Goods Form

  • Some returns may attract Restocking fees and shipping costs are non-refundable for change of mind or not fit for purpose orders.
  • If you ordered an item incorrectly or changed your mind, we will accept the unopened, unused product and credit your account less original shipping costs.
  • Shipping costs are the costs incurred by justwashroom in shipping the product to you.
  • Although you might have received ‘Free Shipping’, costs were still incurred by justwashroom
  • A minimum shipping charge of $32, will be deducted from your credit.
  • We will only pay for return shipping when products delivered are defective, damaged or the wrong product was received from what was ordered.
  • All types of consumables such as: Liquid Soap, Paper Towels, Fragrance Cans, Gloves, Urinal Blocks.
  • All Spare Parts.
  • Any custom made orders such as braille signs.
  • Any special order items that was imported or sourced specifically for the customer.
  • Any claims for damage and/or shortages MUST be reported within 24 hours, without exception.
  • Be sure to check your deliveries upon receipt.
  • In the event of receiving a damaged product, please contact us.
  • We will require photos of damages to the product and to the packaging.
  • A request to return purchased item/s is simple and quick
  • Please click on the link below to fill up the form and submit for our team to assess.

 Request to Return Goods Form

  • You may contact our customer service team either via email at admin@ozwashroom.com.au or Phone 1300652715.
  • Upon your return request, we will usually reply within 24 business hours with a returns authorisation.
  • If you are outside of our local area, and the product is defective, damaged or wrongly sent, we will be in contact with you to organise collection of the item or provide you with a reply paid post bag to collect the item.
  • If the product is not defective, damaged or wrongly sent, you will need to organise a trackable way to send back the product at your cost.
  • Make sure to ship to our main distribution centre in Mulgrave/Victoria, unless otherwise specified.
  • Please allow as little as 7 days but up to 21 days for returns to be processed and credit issued after we receive the product in our warehouse.
  • Credit will be issued to the account or original form of payment.
  • Items may not be cancelled once an order has been placed.
  • After you receive your order, simply follow our return instructions or call customer service at 1300652715 during normal business hours to make a replacement order.
  • Items that are returned due to being wrongly ordered or change of mind of any ozwashroom brands are subject to a restocking fee of up to 30% depending on the items returned.
  • All other brands such as JD Macdonald or Bobrick...etc. will be subject to a restocking fee of up to 50% based on each brand return policy.